Delivery FAQs

 

When can I expect delivery?

 

Can it be delivered to another address..?

 

Sending as a Gift?

 

Returns FAQs

 

Returns are easy...

 

When can I expect my refund?

 

Can I exchange?

 Delivery is charged at £1.00 per order.  The more you order the cheaper the delivery..

 

 

  • You will normally receive your items within 3-5 days of your order being processed.  Personalised items may take longer but we will keep you updated on the progress.
  • We are happy to deliver your items to any address specified on the order form for no extra charge...  Just indicate clearly where the goods are to be sent - and if the invoice is to be excluded from the package (in case its a gift)...
  • If your purchase is a gift for someone we will gift wrap for you as standard in an organza bag, wrapped in tissue paper. We are also happy to include a handwritten note if requested.

 

 

 

 

  • You may return most new, undamaged items purchased within 14 days of delivery for a full refund

 

  • Most refunds are fully refunded in 3-5 days after we receive and process your return

 

  • Yes, you can. If you received a damaged or defective item, we’ll send you a replacement of the same item. If you’d like to exchange an item for something else, you can exchange for a different size or colour at the same price